Customer Advocate - Written Assessment
You are Customer Service Advocate for a company that prints fabric, wallpaper and gift wrap on demand. A customer told you about her recent experience with your company that was bumpy, a bit confusing but overall satisfying. A glitch in website functionality caused your friend's order to be printed incorrectly, and her experience with the customer service department was inconsistent. In fact, she had two completely different interactions.
How do you respond to your friend? What are your next steps within your department?
"I'm trying to decide whether to buy a Macbook or a PC. Do you have any guidance you can provide me?"
"I uploaded a photo of my dog to your site, but it comes out really small. I want to print it on fabric so it takes up a whole yard but I can't figure out how to make it bigger. What am I doing wrong?" -- Doris Feeling
"Good day, I saw a handkerchief wedding invitation that someone created using your website, is this something you do?" --Pamela Mudwig
What is something you know now that you wish you had known when you were younger? How would knowing this have served you then? Do you think you would have made different decisions?
Extra credit (if you are feeling inspired): Can you talk a little bit about what you feel the cultural significance is of the Do-It-Yourself (DIY) movement?
TOTALLY OPTIONAL: Breaking Bad or Malcolm in the Middle?
Do Not Fill This Out